Student Discount fraud?

[vpratt0531]

Hi, I am university student in the united states and have been trying to upgrade my free account using the student discount. I used my school email to create the account originally. When I get to the payment page to upgrade, once I go to verify that I'm a student I get a message saying that my credentials are already being used for another account. I have only made the one account and have only tried to upgrade it recently. Does this mean that someone is falsely using my student info to get a discout or am I going through this process the wrong way? 

[Maxim · Accepted solution]

Hey @vpratt0531,

I'd recommend reaching out to Support so they can take a closer look at this.

Contact form: https://support.spotify.com/contact-spotify-support/
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If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.