Student Discount not Applied

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Student Discount not Applied

tribtrav
Casual Listener

I resubscribed to the Student Discounted Spotify back around October. For some reason, the discount has not been applied and for the past two statements I have been paying 9.99 instead of 4.99. 

I would like to know how to remedy this, and if I can get the $10 Ive been overcharged either refunded or applied as credit to later months.

Thank you very much,

Travis

Plan

Premium

Country

 Canada

Device

LG G6

 

 

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Re: Student Discount not Applied

Moderator
Moderator

Hey @tribtrav.

 

Thanks for getting back to us - glad we could help :)

 

The reason why it's only 10 months is probably to do with the fact that you had activated your student discount a couple of months ago, but for some reason it wasn't applied to your account.

 

If you would like to get more information on this, we suggest that you get in touch with our Customer Support team here. They will be able to give you a bit more insight into what happened backstage,, since they have access to your account details.

 

Hope that helps! Let us know if you have any other questions - we'll be right here.

 

@linda5676 - we suggest you check out this support link, which should be able to help you solve your issue.

PeterModerator
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Re: Student Discount not Applied

Moderator
Moderator

Hey @tribtrav.

 

Welcome to the Community. We're happy to help you out :)     

 

It seems your Student Discount expired. This happens after 12 months. Spotify sends an email to notify that your discount is about to end in a few days.

 

If you didn't receive that email, or if you missed it, you can just reactivate the discount here.     

 

You can read more on the Student Discount here.     

 

Hope this helped! Have a nice day :)

 

Daisy Moderator
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1 person liked this

Re: Student Discount not Applied

tribtrav
Casual Listener

Daisy,

I appreciate the help. I did use the link you provided and reactivated the discount. 

 

The reason for my confusion is that I had already done this (renewed the discount) back around October or so when I got the email from Spotify notifying me that the original discount had expired. 

 

Again, this is why I was surprised that I had been billed the $9.99 for the two months AFTER renewing the discount. 

 

I don't know if my renewal back around October just didn't go through or something?

 

I am also confused about the expiry date I have just been given as seen in the attached screenshot. If this is yyyy-mm-dd why is it a 10 month period? 

 

Thanks again,

Travis

 

Screenshot (199).png

Re: Student Discount not Applied

linda5676
Newbie

someone can help me about why I don't get premiun subscription for students

Solution!

Re: Student Discount not Applied

Moderator
Moderator

Hey @tribtrav.

 

Thanks for getting back to us - glad we could help :)

 

The reason why it's only 10 months is probably to do with the fact that you had activated your student discount a couple of months ago, but for some reason it wasn't applied to your account.

 

If you would like to get more information on this, we suggest that you get in touch with our Customer Support team here. They will be able to give you a bit more insight into what happened backstage,, since they have access to your account details.

 

Hope that helps! Let us know if you have any other questions - we'll be right here.

 

@linda5676 - we suggest you check out this support link, which should be able to help you solve your issue.

PeterModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"It's my job to see the world and report back. It's my job to feel things fiercely.
And it's my job to be present." - Maggie Rogers
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