[Student] Error when trying to redeem student discount

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Re: Student status verified but can't get Spotify students premium

Community Legend

Hi,

To contact spotify support use this link:

https://support.spotify.com/contact-spotify-support/

Regards,

René

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Re: Assinatura universitaria diz que eu ja aproveitei a oferta

Community Legend

Hi,

Please contact spotify support for this:

https://support.spotify.com/contact-spotify-support/

Regards,

René

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Re: Verified for student discount yet unable to apply it

Community Legend
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Re: It says You have already redeemed this offer when I try to get discount

Rock Star 12
Rock Star 12

Hi @eleanorn123 ,

 

Welcome to the Community!

 

I recommend you to get in touch with the Support.
You can find some more info on how to do this here: https://www.spotify.com/about-us/contact/

Have a great day! 🙂

BruneliciaRock Star 12
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Student discount already redeemed, but can't buy premium for students

Visitor

I tried to registrer for student discount by my mobile phone (Samsung S8 android), but the page kind of crashed. I then tried from my computer (lenovo, windows) and it gives me the message: "You have already redeemed this offer."

 

and know i'm kind of stucked 🙂 

Plan

Current plan: Free

Country

Denmark

Device

Samsung Galaxy S8

Operating System

Android version 9

 

 

 

spofity trouble.jpg
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Re: Student discount already redeemed, but can't buy premium for students

Rock Star 8
Rock Star 8

Hey, @Oconnor94 
Welcome to Spotify Community and thanks for reaching out here!

In this case, I suggest that you contact the Customer Support to get help on it. Just go on there and answer the questions that best explain your issue and then tap "I still need help". Fill the form and then you'll need to wait for a reply on your inbox. 

If you get an automated reply email telling you to check the help section or the community, you need to reply to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter or message Spotify Cares on Facebook.

 

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

hezorgRock Star 8
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Re: [Student] Error when trying to redeem student discount - Status changed to: Need more info

Moderator
Moderator

Hey folks,

 

We’re receiving reports that somer users are unable to redeem the student discount and receive one of the following errors:

  • ''Something went wrong''
  • "error 404"
  • 'You've already redeemed this offer''

First, we'd recommend trying the following troubleshooting steps:

  • open in a different browser or incongito window
  • subscribe on a different device
  • switch to a different network

If after trying that you’re still experiencing the issue, could you provide us with the following info:

  • country
  • a creenshot of the error message
  • At what point of the verification process did you see the message?

Once we have that, we will pass it on to the relevant team, who will look further into it.

 

Thanks!

PeterModerator
 
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Re: [Student] Error when trying to redeem student discount - Status changed to: Under investigation

Moderator
Moderator

Hey folks,

 

We’re receiving reports that somer users are unable to redeem the student discount and receive one of the following errors:

  • ''Something went wrong''
  • "error 404"
  • 'You've already redeemed this offer''

First, we'd recommend trying the following troubleshooting steps:

  • open in a different browser or incongito window
  • subscribe on a different device
  • switch to a different network

If after trying that you’re still experiencing the issue, could you provide us with the following info:

  • country
  • a screenshot of the error message
  • At what point of the verification process did you see the message?

Once we have that, we will pass it on to the relevant team, who will look further into it.

Thanks! Keep us posted 🙂

PeterModerator
 
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Re: [Student] Error when trying to redeem student discount

Moderator
Moderator

Hey folks,

 

We haven't heard back from you in a while, so we've moved this thread back to the help boards.

 

If you're still experiencing an issue with this, make sure to reach out to SheerID here first to see that everything's alright on their end.

 

If they confirm this, let us know and we'll continue to look into it.

 

Thanks!

PeterModerator
 
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Re: Student status verified but can't get Spotify students premium

Visitor

See where it says "spotify logo" on your email? If you click on it, it is a link to the next part of the application process, past the verification stage.

 

Hope that works for you because I had this issue too and couldn't find the solution online anywhere, but this worked for me.

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