Student Premium Account but charged $10

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Student Premium Account but charged $10

chamillionaire
Casual Listener

Plan

Free/Premium

Country

 US

Device

iPhone 6, MacBookPro

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 I have been on the student premium plan and have been paying $5 /mo. However, on October 15 Spotify charged me $10 out of the blue. I have always been on the student plan for a year now. Can someone please look into this?

3 Replies

Re: Student Premium Account but charged $10

Rock Star 6
Rock Star 6

Hey @chamillionaire Welcome to the Spotify Community!

 

Usually when they charge the full amount out of no where, it means that you might have not verified your account so i would recommend checking your verification date.

 

All student discount accounts have to verify every year that they are still a student at the univeristy that you have submitted. If you dont verify, then spotify assumes that you have graduated.  

 

Keep me posted!

Keanu_C

Keanu_CRock Star 6
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Re: Student Premium Account but charged $10

chamillionaire
Casual Listener

Yes so I already have verified (see screenshot below). But they now have charged me $10 for October. Is there a way to request a refund?

Screen Shot 2018-11-07 at 10.18.26 PM.png

Re: Student Premium Account but charged $10

Moderator
Moderator

Hey @chamillionaire.

 

Thanks for getting back to us, and sorry for the slow reply!

 

We suggest you get in touch with our Customer Support team here, who should be able to process a refund for you.

 

Hope that helps! Let us know if there's anything else we can do for you :)

PeterModerator
 
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