Student Premium Help

[HVB16]

Hi, I'm new here so sorry if this is the wrong section to post.

My problem is regarding the student premium option. I have recently enrolled in a university and have been told that i can use my uni email address to qualify for Spotify Premium Student. 

I filled out all the necessary including 2 documents sent out in the last 3 months which included all the info necessary (Name, Uni name, confirmation of acceptance etc..) and have yet to hear from spotify. 

I understand that they would get back to me within 3 business days, it has been 5-6,  but so far nada. 

My question is whether anyone else has had issues similar to this how they fixed it. Also, does spotify have an email address for customers so I can contact them directly, i failed to find one.

Thanks for your help or insight in this matter!

[SergioDavid]

Hey @HVB16, welcome to the Community!

Sorry to hear you're having trouble with getting the email for your student discount verification. We'll definitely be able to help though.

Can you try checking your spam/junk folders to see if the confirmation for your discount is there?

Let us know how it goes.

[HVB16]

Hi Sergio,

Thank you for your reply.

I have indeed checked my sam but have not received anything regarding
Spotify or the discount.

Please let me know if you need any additional information, my account
number as well as any proof of my enrollment to a university, to assist you
in this matter.

Thanks again for your help!

HVB16

[Alfredo]

Hey @HVB16.

Thanks for getting back to us with this info!

As you haven't received the email with the confirmation yet, I suggest trying to get the discount again from scratch here.

I also suggest checking other email addresses inboxes you could've used, as it could be there.

Keep us posted.

[HVB16]

Hi Alfredo.

I tried it once again and it worked!

Your help in this matter is greatly appreciated.

Thanks again.

HVB16

[Alfredo]

Hey @HVB16.

We're glad to hear it worked this time around!

If anything else comes up, just give us a shout. We're here to help.

All the best 🙂