Student account not renewed

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Student account not renewed

aaronever
Casual Listener

I have not used my student account 3 times but I am not allwoed to renew?

 

Plan

Student

Country

USA

Device

Android

Operating System

Why can I not renew if I havent used discount for 3 years?

 

My Question or Issue

 

3 Replies

Re: Student account not renewed

Rock Star 21
Rock Star 21

Hey @aaronever, thanks for reaching out to the Community!

 

I'm sorry to hear about this.

Could you let me know what happens when you try to renew your student status? If there is an error message, please send me a screenshot of that. Make sure to hide sensitive info when posting to the Community.

 

Keep me posted :)

Billy-JRock Star 21
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Re: Student account not renewed

aaronever
Casual Listener

It says I have used for 4 years but that is not correct.  I only used the discount twice, but since the first was 4 years ago they said I cannot get it again....yet I am still a student and only received the discounted price twice.  

screenshot-www.spotify.com-2019.08.14-20_38_14.png

Re: Student account not renewed

Rock Star 21
Rock Star 21

Hey @aaronever,

 

Thanks for the photo!
Since SheerID handles verification for Premium for Students, I'd recommend getting in touch with them here.

 

Have a great day :) 

Billy-JRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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