Student discount expired prematurely

[zehirlimantar]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I just got an email from Spotify regarding the price increase in 2020 and it is when I realized that I no longer have the student discount. When I tried to re-activate it, I got this error: "You have already redeemed this offer." even though it is only my 2nd year with the plan. I thought the discount would be available for 4 years. Is this an error on your side or am I no longer allowed to take it?

[Petya]

Hey there @zehirlimantar,

Thanks for reaching out! 

Bear in mind that there's a difference between verifying your student discount via SheerID and activating it in your Spotify account.

Here's what you need to know so you can get the Premium Student price applied to your account:

1. You must first verify yourself as a student through SheerID.

2. Then, you must update your payment details so that the Premium Student price can be applied (click on Get Discount). For this, try entering your uni email address and password. If that doesn't do it, try with the Spotify email and password.

3. After that, to see if this worked out, you can check your subscription page.

If it doesn't work, tell us what type of error message you get in both cases.

Keep us posted!