Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Student discount, payed for that, no premium

Student discount, payed for that, no premium

Hi, i have got big problem. I payed for premium and i don't have it. It didn't just blocked money on Card. I just payed that online, money Is gone. So i don't have my 3€, i don't have premium So i don't have music, please help me Fast. Need it now
Reply
1 Reply

Hey there @petrmurla2, welcome to the community!

 

Let's try to figure out what is going on here. Was the verification process completed successfully? 

If Spotify's unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.


Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

 

 You can also check out this support site article that may help.

 

Let me know how it goes 🙂

K

-------------------------------------------------------------------------

Treat others the way you want to be treated!
I can help in english, français or ελληνικά
Follow me on Spotify | What is a Community Star? Join us!

Suggested posts