Student id verified but discount not applied

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Student id verified but discount not applied

Casual Listener

Plan

Premium Student

Country

Greece

Device

Dell Laptop

Operating System

Windows 10

 

My Question or Issue

So, I received an email that my student plan was alomst over and had to renew. I did, on 24/03/2020, but gor charged a full premium ammount today. Had to renew again today as a student, no idea what went wrong. Last month I followed the procedure, got email verification, checked and everything seemed fine. Please refund me on th efalse extra charge.

 

3 Replies
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Re: Student id verified but discount not applied

Moderator
Moderator

Hello @PoppySt,

 

Glad to have you in the Community! 

 

Sorry to hear that you've been paying more than expected for your Premium subscription. Please note that your student discount is not automatically activated upon approval of your student verification request. You will need to click on the link that was sent to your email in order for the discount to be applied to your account.

 

You can also always check the status of your subscription on your account page, under Your plan.

 

For full info on Premium Student you can visit our support page here.

 

Hope this information is useful! Let us know if you have any other questions.

XeniaModerator
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"Where words fail, music speaks." - Hans Christian Andersen
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Re: Student id verified but discount not applied

Casual Listener
I followed all the steps but still I paid a full amount for a month. Could
I get refunded or get the next month free or something?
Highlighted

Re: Student id verified but discount not applied

Moderator
Moderator

Hey there @PoppySt!

 

Thanks for reaching out and welcome to the Community.

 

It's possible that you applied the discount after your usual payment date and that's why you see the full charge.

 

It's important that go through the checkout when you click on the verification link from SheerID and follow the steps.

 

You can take a look at this page to see what you can do to get a refund.

 

We hope this info helps. Give us a shout if there's anything else we can do for you. 

ElenaModerator
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