Student plan verified but being charged for more

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Student plan verified but being charged for more

Newbie

Plan

Premium for family

Country

 USA

Device

HP Envy x360, Samsung Galaxy S8

Operating System

Windows 10, Android 8

My Question or Issue

 I have applied for the Spotify Student plan and after going through the process, it said that I was verified until 11/26/19. But I am getting charged for $16.01. I am the only person on this plan and under the subscription and payment tab, it says that I am still under the family plan until it is renewed on 2/1/19. Can I not change my plan?

1 Reply
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Re: Student plan verified but being charged for more

Moderator
Moderator

Hey @anniebannanie.

 

Thanks for reaching out to us about this - we'll be glad to help you out.

 

In order to benefit from the student discount, you will have to leave your Family plan first. To do so, just head here and under Premium for Family you will see the option to MANAGE PLAN

 

Once you've done that, just make sure your student discount is active by checking the status of your subscription on the same page. If you're on standard Premium, then you need to activate the student discount again here.

 

Hope that helps! Let us know if you have any other questions - we'll be right here.

PeterModerator
 
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