My Question or Issue
Why do I not receive emailed notifications regarding the expiry date of my student subscription? Yes I know there is a "pop-up" that shows up on the app that warns us of the expiry coming up soon but it is really easy to miss especially when rushing to listen to music during a commute or studying session. Would an emailed notification letting users know in advance that their student subscription is coming to an end soon asking for too much? I have been charged 2 months at a rate of $9.99 before figuring out that my subscription was reverted to the regular instead of student. This means I have just lost 2 extra months of spotify premium just because of a lack of notice on your end. This is extremely unprofessional resulting in me considering other music platforms and cancelling my premium subscription. On top of that, why do students have to re-authorize their student status EVERY YEAR? It is common knowledge that university programs are usually 3 or 4 years in length.
Please bring change about my concerns.
An angry and hard-working student,