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University drop-down menu not working

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University drop-down menu not working

Visitor

Hey - I have the same issue as here:

 

https://community.spotify.com/t5/Ongoing-Issues/School-drop-down-list-on-SheerID-International-verif...

 

It seems a couple of months old now. I've tried on different devices, different browsers, incognito .etc to no luck - any progress?

6 Replies
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Re: University drop-down menu not working

Moderator
Moderator

Hey there @aerobot!

 

Welcome to the Community and thanks for reaching out.

 

We can confirm that this is still under investigation and we're working with SheerId to solve it.

 

In the meantime feel free to leave your details and +Vote here. Hopefully we'll have more info on this soon!

 

Keep an eye on the page for any updates.

 

Let us know if there's anything else we can help out with.

ElenaModerator
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Re: University drop-down menu not working

Casual Listener

I’ve tried all of the above and it still doesn’t work I’ve been trying to do this for 3 days now and you’ve charged me £9.99 instead of £4.99. I did not need to be charged this if a simple drop down menu worked...

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Re: University drop-down menu not working

Moderator
Moderator

Hey there @DLS3198,

 

Thanks for posting this here in the Community!

 

Just to confirm, have you taken a look at the thread @Elena linked above? We've shared an update there recently regarding this that could help.

 

Let us know how it goes! We'll be right here if you need more help.

 

Have a lovely day 🙂

 

 

KaterinaModerator
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"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain
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Re: University drop-down menu not working

Casual Listener

As I said yes I have tried all of the above

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Re: University drop-down menu not working

Moderator
Moderator

Hey @DLS3198,

 

Thanks for getting back to us. We're sorry to hear that you're still experiencing difficulties with the SheerID website.

 

 If you've tried verifying via this page:

We recommend that you subscribe to this thread. We'll keep you updated there with any news on the matter, as soon as there are any.

 

Hope this is helpful but don't hesitate to let us know if you have any further questions!

MihailModerator
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If you appreciate my answer, maybe give me a Like.
 
“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards
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Re: University drop-down menu not working

Casual Listener

So I have to continue to pay more money than necessary and there’s nothing I can do about it...

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