Unsuccessful purchase

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Unsuccessful purchase

Yuubaru
Newbie

I thought that the student subscription applies to schoolchildren too.
After the purchase I was not allowed to choose my school (because there were lists only of Latvian universities), but the money was already gone.
How do i get my money back?

1 Reply

Re: Unsuccessful purchase

Rock Star 24
Rock Star 24

Hey @Yuubaru,

 

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

MaximRock Star 24
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