Why Spotify removed my downloads??!

[MustafaSayed811]

Hi 😔

2th Spotify removed my downloads 

Why?? 😔😔😔😔

[Billy-J]

Hey @MustafaSayed811, thanks for reaching out to the Community about this!

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps.

If you're still having trouble, let me know what device this happens on, as well as the current software version. Also, let me know if the liked songs appear on a different device. 

Let me know how this goes!

[MustafaSayed811]

My phone is infinix hot 4 pro 

And its updated latest version

knowing that I restarted my phone and removed cach

But .... 

This is the second time I fell with this problem 😔

[Billy-J]

Hey @MustafaSayed811,

Thanks for the details. 

So have you tried a clean reinstall of the app like I mentioned in my last reply? When you do reinstall the app, does your liked songs appear back on your device? 

You also mentioned this is the second time this happened. When it happened the first time, what steps did you take to help the issue?

Keep me updated.