Why can't I be verified?

Reply

Why can't I be verified?

KT191
Newbie

Plan

Premium

Country

US

Device

LG g6

My Question or Issue

I've been trying to be verified as a student for months now and it won't let me be verified. I'm starting my first year in university and I have a university email which I use for my Spotify account. Every time I try to be verified it says "Unfortunately, we couldn't confirm you are a student". I don't know what to do anymore. 

7 Replies

Re: Why can't I be verified?

Moderator
Moderator

Hey @KT191.

 

Thanks for reaching out to us about this :)

 

Currently, Spotify only offers the student discount to students of Title IV institutions. This is probably the reason why you aren't able to sign up for the student discount.

 

If you think that your college does qualify, let us know which one it is and we'll take a closer look ;)

PeterModerator
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Re: Why can't I be verified?

htbollman
Newbie

I definitely think my school applies but I still can’t be “verified” as a student.

Re: Why can't I be verified?

Moderator
Moderator

Hey @KT191,

 

Thanks for getting back to us - we believe you :)

 

SheerID is the verification service Spotify uses to verify student eligibility, so we suggest that you reach out to them directly and ask them about this. You can reach them at customerservice@sheerid.com

 

Hope that helps! Let us know how you get on :)

PeterModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"It's my job to see the world and report back. It's my job to feel things fiercely.
And it's my job to be present." - Maggie Rogers

Re: Why can't I be verified?

Qunt
Newbie

Wow that was funny. Peter's solution was to blame another company. 

Re: Why can't I be verified?

Moderator
Moderator

Hey there @Qunt,

 

Thanks for posting here in the Community and welcome!

 

As @Peter mentions, we use SheerID to verify your Student status when you upgrade to Premium for Students.

 

If during the verification process they're unable to confirm your status, we’re afraid you won't be eligible for the Student discount at this time. 

 

If you have any questions regarding the verification process, we'd recommend taking a look at this SheerID FAQ

 

You can also find more information about Premium for Students in general in this support site article

 

Hope this helps clarify things! If there's anything else we can help with, don't hesitate to give us a shout.

 

Have a lovely day :)

KaterinaModerator
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Re: Why can't I be verified?

JMRear
Casual Listener

20190804_150814.png

I've been having the same issue for months. I have never heard back from the "other" company that verifies student discounts.  I'm waiting for pending charges to disappear on my account. 

Re: Why can't I be verified?

JMRear
Casual Listener

When will the charges on my bank account be credited? I've been trying to verify that I'm a student for months. 

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