Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Wrong premium plan

Wrong premium plan

I repurchased premium student plan, but in the confirmation mail It is written that I purchased only premium plan, not the student one. I can not find an email address or online support to help me.

 

Premium

Turkey

 

Reply
3 Replies

Hi @user-removed, thanks for writing!

 

That's odd -- have you also been charged for the regular Premium?

 

Please check your account panel (link below) and let me know what's the status:

 

https://www.spotify.com/account/overview/

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hello,
In the link you sent me, I see student premium plan but in the payment
confirmation email price is regular premium price.
Shortly spotift shows me 6,99 for student, but draws 13,99 from the credit
card. There seems a problem I think.

Hey @user-removed, 

 

If your account panel shows the Student plan, you don't have to worry. Any extra charges won't complete, meaning no money will actually leave your account. 

 

Just double check the receipts tab on the same link I sent before to see if it matches the charge (it might take a few days to get updated from your bank).

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts