Wrong premium plan

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Wrong premium plan

Necpod
Casual Listener

I repurchased premium student plan, but in the confirmation mail It is written that I purchased only premium plan, not the student one. I can not find an email address or online support to help me.

 

Premium

Turkey

 

3 Replies

Re: Wrong premium plan

Rock Star 21
Rock Star 21

Hi @Necpod, thanks for writing!

 

That's odd -- have you also been charged for the regular Premium?

 

Please check your account panel (link below) and let me know what's the status:

 

https://www.spotify.com/account/overview/

BittencourtRock Star 21
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Re: Wrong premium plan

Necpod
Casual Listener
Hello,
In the link you sent me, I see student premium plan but in the payment
confirmation email price is regular premium price.
Shortly spotift shows me 6,99 for student, but draws 13,99 from the credit
card. There seems a problem I think.

Re: Wrong premium plan

Rock Star 21
Rock Star 21

Hey @Necpod

 

If your account panel shows the Student plan, you don't have to worry. Any extra charges won't complete, meaning no money will actually leave your account. 

 

Just double check the receipts tab on the same link I sent before to see if it matches the charge (it might take a few days to get updated from your bank).

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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