You have already redeemed this offer

[OscarMike]

My Question or Issue

Hello i'm having some troubles with my student spotify account. When i check my account it says normal premium but when i try to use spotfy premium it says "You have already redeemed this offer.". When i checked my credit card spotify charged me full price. Can you do something about this situation thanks.

And to add on: i'm using spotify like 2-3 years . Nothing problematic happened before.

[Petya]

Hi @OscarMike,

Thanks for reaching out! 

Here's what you need to know so you can get the Premium Student price applied to your account:

1. You must first verify yourself as a student through SheerID.

2. Then, you must update your payment details so that the Premium Student price can be applied (click on Get Discount). For this, try entering your uni email address and password. If that doesn't do it, try with the Spotify email and password.

3. After that, to see if this worked out, you can check your subscription page.

But bear in mind that you cannot get a refund if you've been charged with the regular price and 14 days have passed. It's our users responsibility to check the status of their subscription. 
 

We also send an email with a note that the notification is about to expire before it does. If you haven't seen anything like that, you can check your spam folder and if the correct email is linked to your account. 
 

Hope this sheds light on the subject. Let us know if we can help with anything else 🙂