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Solved!! Premium Student: stuck on verified page

Hi all! So I currently have the Premium Family plan and wanted to switch back to premium student. However whenever I press the "get started" button it just says that I'm verified and gives me the date and then there's no way to advance past this. The...

  • Casual Listener
  • madison21
  • Visitor
  • 44238 Views
  • 58 replies
  • 5 likes
  • Premium for Students
  • 44238 Views
  • 58 replies
  • 5 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • Joan
  • Moderator
  • 20353 Views
  • 14 replies
  • 0 likes
  • Premium for Students
  • 20353 Views
  • 14 replies
  • 0 likes

Superuser Contribution Can't renew my discount after 12 months

PlanFree (trying to renew the premium for studentsCountryBrazilDeviceMoto GOperating SystemAndroidMy Question or Issue I can't renew my discount with SheerID. When I complete the form, I get the message "Você já aproveitou essa offerta" - which trans...

  • Visitor
  • Plan Free (trying to renew the premium for students Country Brazil Device Moto G Operating System Android My Question or Issue   I can't renew my discount with SheerID. When I c...
  • Mario
  • Spotify Legend
  • 490 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 490 Views
  • 1 replies
  • 0 likes

Superuser Contribution College Discount

So I still go to high school. But I take an AP (advanced placement) class. It’s a college class but just taken at the high school. Am I eligible for the student discount?

  • Visitor
  • So I still go to high school. But I take an AP (advanced placement) class. It’s a college class but just taken at the high school. Am I eligible for the student discount?
  • Katerina
  • Spotify Legend
  • 793 Views
  • 1 replies
  • 0 likes
  • 793 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 months premium eligibility issue

None of the below information is required. PlaneFreeCountryItaliaDeviceXiaomi mi 9TOperating System Android My Question or IssueWhy he tell me that i used the three free months but I don t used them. I tryed manu times but the answer il Always the sa...

  • Casual Listener
  • None of the below information is required.  Plane Free Country Italia Device Xiaomi mi 9T Operating System  Android   My Question or Issue Why he tell me that i used the thr...
  • Peter
  • Spotify Legend
  • 776 Views
  • 5 replies
  • 0 likes
  • Premium for Students
  • 776 Views
  • 5 replies
  • 0 likes

Superuser Contribution Student premium

 I am trying to register for the student premium and Hulu bundle, and it says that my credentials are being used. They aren’t! No one should be on my account. What do I do?

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  • Visitor
  •   I am trying to register for the student premium and Hulu bundle, and it says that my credentials are being used. They aren’t! No one should be on my account. What do I do? 
  • Xenia
  • Moderator
  • 693 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 693 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Öğrenci kimlik doğrulama sorunu

İki yıldır öğrenci için premium planını kullanıyordum. 2019 ekim itibariyle tekrar öğrenciliğimi onaylamam için mail geldi. Öğrenci belgemi e-devletten pdf olarak indirip ilettim. Onaylanmamış ve onaylanmadığına dair bana herhangi bir açıklama yapılm...

  • Newbie
  • İki yıldır öğrenci için premium planını kullanıyordum. 2019 ekim itibariyle tekrar öğrenciliğimi onaylamam için mail geldi. Öğrenci belgemi e-devletten pdf olarak indirip ilettim. Onaylanmamış ve ona...
  • Xenia
  • Moderator
  • 4002 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 4002 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu with Student account "Hits a Snag"

I've been trying to activate the bundled Hulu plan with my Student Spotify account for the last month. Every time, it says "We've hit a snag, contact Hulu support." When I did that, Hulu said the issue was coming from the Spotify servers. I have trie...

  • Casual Listener
  • I've been trying to activate the bundled Hulu plan with my Student Spotify account for the last month.  Every time, it says "We've hit a snag, contact Hulu support."  When I did that, Hulu ...
  • Xenia
  • Moderator
  • 1319 Views
  • 3 replies
  • 1 likes
  • Premium for Students
  • 1319 Views
  • 3 replies
  • 1 likes

Superuser Contribution Not allowing to join Premium for Students

So I've tried to join Premium for Students because I'm about to go back to university for the year and wanted to upgrade. However, when I put in my card details and attempt to proceed with the payment, it says:I understand that I had taken the trial ...

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  • Newbie
  • So I've tried to join Premium for Students because I'm about to go back to university for the year and wanted to upgrade. However, when I put in my card details and attempt to proceed with the p...
  • Ivan
  • Spotify Legend
  • 450 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 450 Views
  • 1 replies
  • 0 likes

can't get students premium

Everytime I try to pay for students subscription this is what happens( check the screenshot), what should I do ?

  • Visitor
  • Everytime I try to pay for students subscription this is what happens( check the screenshot), what should I do ?  
  • Bittencourt
  • Spotify Star
  • 880 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 880 Views
  • 1 replies
  • 0 likes

Missed Google Home Mini Redemption

PlanStudent PremiumCountryUSA My Question or IssueI got the notification of Spotify offering a free Google Home Mini to Premium Student accounts at reserved one. However, it was sent to an email I did not have access to until just now and missed the ...

  • Newbie
  • Plan Student Premium Country USA   My Question or Issue I got the notification of Spotify offering a free Google Home Mini to Premium Student accounts at reserved one. However, it was sent...
  • Maxim
  • Spotify Star
  • 1032 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1032 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment method

PlanPremium for studentsCountryMexicoDeviceLG K11 plusOperating SystemAndroid Oreo My Question or Issue The problem is that when I try to log in or listen to music on the app it says that I need to add a new payment method, but I already have one, pa...

  • Visitor
  • Plan Premium for students Country Mexico Device LG K11 plus Operating System Android Oreo   My Question or Issue   The problem is that when I try to log in or listen to m...
  • Katerina
  • Spotify Legend
  • 1155 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 1155 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cannot renew my student subscription

PlanFree/PremiumCountry Device(iPhone 6s, Macbook Pro late 2015)Operating System(iOS 10, MacOS.) My Question or IssueI was using student premium for a year then I stopped using spotify for 6-7 months. Now I want to subscribe as a student again but it...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 6s, Macbook Pro late 2015) Operating System (iOS 10, MacOS.)   My Question or Issue I was using student premium for a year then I stopp...
  • Petya
  • Community Legend
  • 663 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 663 Views
  • 1 replies
  • 0 likes

Superuser Contribution Students plan

Hola, tengo plan de universitarios de Spotify, y me solicitaron la renovación así que entregue los documentos en diciembre, y ahora me cobraban el precio normal. Yo pago con Mach así que si no tengo dinero no me hace el cobro, pero me aparecía de tod...

  • Visitor
  • Hola, tengo plan de universitarios de Spotify, y me solicitaron la renovación así que entregue los documentos en diciembre, y ahora me cobraban el precio normal. Yo pago con Mach así que si no tengo ...
  • Mario
  • Spotify Legend
  • 778 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 778 Views
  • 1 replies
  • 0 likes

Superuser Contribution [BR] Premium for students don't work after 2 years?

PlanPremium for StudentsCountryBrazilDeviceSamsung J7 PrimeOperating SystemAndroid Oreo My Question or IssueThe message "You've already taken advantage of this offer" appears whenever I try to take advantage of the offer, but I am an undergraduate st...

  • Visitor
  • Plan Premium for Students Country Brazil Device Samsung J7 Prime Operating System Android Oreo   My Question or Issue The message "You've already taken advantage of this offer" a...
  • Petya
  • Community Legend
  • 727 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 727 Views
  • 3 replies
  • 0 likes

Google Home Mini- Spotify Premium Student- Admin Doesn't Allow Google Pay

I got an email to get a free Google Home. I reserved mine, and then got the email to finally check-out and buy it. My school email was the one on my Spotify account, but a school administrator controls what I can/can't do. I can't use that Gmail acco...

  • Visitor
  • I got an email to get a free Google Home. I reserved mine, and then got the email to finally check-out and buy it. My school email was the one on my Spotify account, but a school administrator contro...
  • Maxim
  • Spotify Star
  • 909 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Other
  • 909 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Student] Error when trying to redeem student discount

Plan Premium Country United Kingdom Device iPhone XS Operating System iOS 12.3.1 Tried to redeem student discount, but after I enter my details it says "You have already redeemed this offer". I used Student Discount for Premium for the first time in ...

  • Visitor
  • Plan Premium Country United Kingdom   Device iPhone XS Operating System iOS 12.3.1   Tried to redeem student discount, but after I enter my details it says "You have alr...
  • jackalexdale
  • Visitor
  • 11544 Views
  • 19 replies
  • 3 likes
  • Premium for Students
  • 11544 Views
  • 19 replies
  • 3 likes

Superuser Contribution Charged for Premium and Spotify can’t verify me as a student

My Question or IssueI was charged 10$ for premium this month instead of 4.99 for Student premium. I am a student and I wasn’t notified that I was going to be charged 10$ this month for regular premium . And I’m not sure why it’s saying It can not ver...

  • Visitor
  •   My Question or Issue I was charged 10$ for premium this month instead of 4.99 for Student premium. I am a student and I wasn’t notified that I was going to be charged 10$ this month for regu...
  • Petya
  • Community Legend
  • 698 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 698 Views
  • 2 replies
  • 0 likes

Superuser Contribution Student discount from a US school outside of the US

Hello! I am a Spanish student going to Berklee College of Music campus in Valencia, Spain.I am trying to get the student discount but SheerID wouldn't let me choose United States as the country where I go to school in since I'm in Spain now. When I c...

  • Visitor
  • Hello!   I am a Spanish student going to Berklee College of Music campus in Valencia, Spain. I am trying to get the student discount but SheerID wouldn't let me choose United States as the co...
  • Katerina
  • Spotify Legend
  • 1354 Views
  • 2 replies
  • 1 likes
  • Premium for Students
  • 1354 Views
  • 2 replies
  • 1 likes

Superuser Contribution How to get premium for student

I have verified my student status and it says my discount is available, but when I go to change the plan it only allows me to select the regular premium plan. When I scroll down and try to select the student plan it takes me back to the verification ...

  • Casual Listener
  • I have verified my student status and it says my discount is available, but when I go to change the plan it only allows me to select the regular premium plan. When I scroll down and try to select the...
  • Petya
  • Community Legend
  • 1227 Views
  • 6 replies
  • 0 likes
  • Premium for Students
  • 1227 Views
  • 6 replies
  • 0 likes

Superuser Contribution Didn't get free trial.

PlanPremiumCountryIndiaDeviceHonor PlayOperating SystemAndroid My Question or IssueI just got the student premium subscription. I thought I'd get the 3 months trial first. But on my account its showing that my subscription ends in a month. How can i ...

  • Visitor
  •   Plan Premium Country India Device Honor Play Operating System Android   My Question or Issue I just got the student premium subscription. I thought I'd get the 3 months trial f...
  • Mario
  • Spotify Legend
  • 1041 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1041 Views
  • 1 replies
  • 0 likes

You have already redeemed this offer

PlanFreeCountryNetherlandsDeviceXiaomi mi9Operating SystemAndroid My Question or Issue3-4 Months ago I decided to start my student premium plan, I got the 3 months free for a first time user. Shortly after that I saw that my profile had changed its u...

  • Casual Listener
  • Plan Free Country Netherlands Device Xiaomi mi9 Operating System Android   My Question or Issue 3-4 Months ago I decided to start my student premium plan, I got the 3 months free for a...
  • Emilia_8
  • Community Legend
  • 1067 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 1067 Views
  • 3 replies
  • 0 likes