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Solved!! Premium Student: stuck on verified page

Hi all! So I currently have the Premium Family plan and wanted to switch back to premium student. However whenever I press the "get started" button it just says that I'm verified and gives me the date and then there's no way to advance past this. The...

  • Casual Listener
  • madison21
  • Visitor
  • 44157 Views
  • 58 replies
  • 5 likes
  • Premium for Students
  • 44157 Views
  • 58 replies
  • 5 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • Joan
  • Moderator
  • 20314 Views
  • 14 replies
  • 0 likes
  • Premium for Students
  • 20314 Views
  • 14 replies
  • 0 likes

Superuser Contribution College doesn’t appear in student discount selection

I attend Nelson and Colne College and I am unable to find or select this college in the options for student discount. Is there any way to fix this?

  • Newbie
  • I attend Nelson and Colne College and I am unable to find or select this college in the options for student discount. Is there any way to fix this? 
  • Katerina
  • Spotify Legend
  • 489 Views
  • 1 replies
  • 0 likes
  • discount
    Premium
    Student
    Subscription
    uk
  • 489 Views
  • 1 replies
  • 0 likes

Superuser Contribution Had set up student discount yet got charged full price.

I just verified myself as being a student and it said the discount would be valid, I started a subscription and got charged the full 9.99 for it. Could it be possible for someone to change it to student and also refund me the difference? Cheers.PlanP...

  • Newbie
  • I just verified myself as being a student and it said the discount would be valid, I started a subscription and got charged the full 9.99 for it. Could it be possible for someone to change it to stud...
  • Katerina
  • Spotify Legend
  • 451 Views
  • 1 replies
  • 0 likes
  • discount
    faulty charge
    Student
  • 451 Views
  • 1 replies
  • 0 likes

Superuser Contribution family member and student discount question

PlanFreeCountry USADeviceiPhone 8+Operating System Windows 10 My Question or Issue One of my family members signed up for the student discount in my name - how do I make sure that I alone will be able to get the student discount? When I go to set it ...

  • Casual Listener
  •   Plan Free Country  USA Device iPhone 8+ Operating System  Windows 10   My Question or Issue  One of my family members signed up for the student discount in my na...
  • Katerina
  • Spotify Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • Student
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan de estudiante

Me cobraron tres veces el spotify y ni siquiera me lo volvieron premium. Quiero mi dinero de vuelta.

  • Newbie
  • Me cobraron tres veces el spotify y ni siquiera me lo volvieron premium. Quiero mi dinero de vuelta.
  • Daisy
  • Spotify Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify charging me twice for student premium on new account for no reason?

So i was just looking at the different premium options. i entered my card info, but was told i needed to verify my student ID, they also wrote 'dont worry, your card wont be charged'. Well, i wasn't able to verify my student ID so i closed the page, ...

  • Newbie
  • So i was just looking at the different premium options. i entered my card info, but was told i needed to verify my student ID, they also wrote 'dont worry, your card wont be charged'. Well, i wasn't ...
  • Daisy
  • Spotify Legend
  • 204 Views
  • 1 replies
  • 1 likes
  • 204 Views
  • 1 replies
  • 1 likes

Superuser Contribution Problem with my Student Account

I’ve applied for a Student Account and my identity has been successfully verified. My credit card has been charged twice the student discounted rate since 10 Sep. the problem is my account is still a Free one. How to solve this?

  • Newbie
  • I’ve applied for a Student Account and my identity has been successfully verified.   My credit card has been charged twice the student discounted rate since 10 Sep. the problem is my account...
  • Daisy
  • Spotify Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double payment

Firstly I tried to buy premium for student on my phone, but I cannot load a photo, so I had to do it on my computer. It was first time I "made a payment". Next I done it second time and then I send photo with letter from my university.I checked my ba...

  • Newbie
  • Firstly I tried to buy premium for student on my phone, but I cannot load a photo, so I had to do it on my computer. It was first time I "made a payment".  Next I done it second time and then I...
  • Daisy
  • Spotify Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount and Payment Problem

Hi,I purchased Spotify premium student package and I send student document. My study information confirmed and Spotify took the package price 6 times(it’s on pending in my bank account). When I try to use my premium account it says there isn’t any pa...

  • Casual Listener
  • Hi, I purchased Spotify premium student package and I send student document. My study information confirmed and Spotify took the package price 6 times(it’s on pending in my bank account). When I try...
  • Daisy
  • Spotify Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment for no subscription

Hello.I am from denmark, and have tried 2 times to make a ''students premium'' account. i could not find my college/university on the list, but you have taken two months of payment of 49,99 kroner from my account, twice! im angry! i am paying for stu...

  • Newbie
  • Hello. I am from denmark, and have tried 2 times to make a ''students premium'' account. i could not find my college/university on the list, but you have taken two months of payment of 49,99 k...
  • Daisy
  • Spotify Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged but no premium

Today I tried to have a premium account for students in Turkey. But i could not provide my student document at that time and closed the tab after i entered my credit card information. There is no change in my account status yet. Please make a refund ...

  • Newbie
  • Today I tried to have a premium account for students in Turkey. But i could not provide my student document at that time and closed the tab after i entered my credit card information. There is no c...
  • Daisy
  • Spotify Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution why was 2 payments taken out of my account?

hello. so I tried yesterday to do the student discount. I did it twice because I didn't know if it worked because it was telling me to try again in the college section. so now I have transactions in my account. I honestly don't want spotify. I also t...

  • Newbie
  • hello. so I tried yesterday to do the student discount. I did it twice because I didn't know if it worked because it was telling me to try again in the college section. so now I have transactions in ...
  • Daisy
  • Spotify Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium student

Hello I spotify paid membership fee as a student but I do not seem to have such a membership please help < removed image because of payment info / mod >

  • Newbie
  • Hello I spotify paid membership fee as a student but I do not seem to have such a membership please help   < removed image because of payment info / mod >
  • Daisy
  • Spotify Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution plan estudiante

he pagado dos veces el cargo de spotify estudiantes,y no consigo tener la cuenta en premium

  • Newbie
  • he pagado dos veces el cargo de spotify estudiantes,y no consigo tener la cuenta en premium
  • Daisy
  • Spotify Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got charged for student subscription that failed.

I was trying to purchase a spotify premium account by the student subscription but it failed to go through but i was still charged. And i even tried to see if maybe i had to cancel the premium membership but it just keeps saying im a free member. Im ...

  • Newbie
  • I was trying to purchase a spotify premium account by the student subscription but it failed to go through but i was still charged. And i even tried to see if maybe i had to cancel the premium member...
  • Daisy
  • Spotify Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium estudante

Estava fazendo o cadastro Premium, no momento de colocar o documento de estudante, ele nao me permitia, portanto tive que voltar ao inicio. A operadora debitou no meu cartao, porem estou sem Premium, e nao tem nenhuma opcao para ativar novamente

  • Newbie
  • Estava fazendo o cadastro Premium, no momento de colocar o documento de estudante, ele nao me permitia, portanto tive que voltar ao inicio. A operadora debitou no meu cartao, porem estou sem Pre...
  • Daisy
  • Spotify Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify student subscription

Hello,I paid for spotify premium for students.Money was subtracted from my bank card but I have not received the subsription.Can anyone help me?Thank you

  • Casual Listener
  • Hello, I paid for spotify premium for students. Money was subtracted from my bank card but I have not received the subsription. Can anyone help me? Thank you
  • Daisy
  • Spotify Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abonnement etudiant ne fonctionne pas

Hello I subscribed to a student subscription with spotify, after receiving the mail of sheerid confirmation of student status I reconnected on spotify but I am still in standart account and the link of SheerId no longer works

  • Casual Listener
  • Hello I subscribed to a student subscription with spotify, after receiving the mail of sheerid confirmation of student status I reconnected on spotify but I am still in standart account and the link ...
  • Katerina
  • Spotify Legend
  • 492 Views
  • 1 replies
  • 0 likes
  • 492 Views
  • 1 replies
  • 0 likes

Superuser Contribution My student information is already being used

Plan: Premium for students Country: USA Device(iPhone 8+, IOS 12.1) My Question or IssueI lost access to my student premium account and I don't know why. I have tried all my email addresses and facebook to log in but none of them have premium access....

  • Newbie
  •   Plan: Premium for students   Country: USA   Device (iPhone 8+, IOS 12.1)   My Question or Issue I lost access to my student premium account and I don't know why. I...
  • Peter
  • Spotify Legend
  • 518 Views
  • 2 replies
  • 0 likes
  • Student
  • 518 Views
  • 2 replies
  • 0 likes

Superuser Contribution deceived for money!!!

good day!Yesterday I wanted to order a premium subscription for students for 9.99 zl, but showed a mistake and threw off the money for 9.99 zl, and the subscription remained the usual "Spotify FREE", how to return my money, which only took off ???

  • Casual Listener
  •  good day! Yesterday I wanted to order a premium subscription for students for 9.99 zl, but showed a mistake and threw off the money for 9.99 zl, and the subscription remained the usual "S...
  • Daisy
  • Spotify Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charge but still spotify free

I started to apply for the student descount and I upload in the documents and I got the verification mail, i got the charged in my card but I am still on spotify free. what can I do? or how do i get my money back or how do i get spotify premium witho...

  • Newbie
  • I started to apply for the student descount and  I upload in the documents and I got the verification mail, i got the charged in my card  but I am still on spotify free.  what ca...
  • Daisy
  • Spotify Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes