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bought student premium, got charge but still spotify free

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bought student premium, got charge but still spotify free

Newbie

So I wanted to but spotify premium for students, I already made my payment and got charge but didn't get it. So now I have spotify free but i payed my money. Can I please get it back?

7 Replies
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Re: bought student premium, got charge but still spotify free

Rock Star 17
Rock Star 17

Hey @megijabieza2014,

when you didn't receive your Premium immediately, your payment must be showing as pending on your bank statement.

Could you please check that for me :)?

 

Have a great day!

LK608

LukeRock Star 17
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Re: bought student premium, got charge but still spotify free

Casual Listener

aconteceu isso comigo também, quero saber se vou ter meu dinheiro de volta



 

Re: bought student premium, got charge but still spotify free

Rock Star 17
Rock Star 17

Hey @Mari2602,

have you checked whether the payment is pending or not`?

 

Have a nice day!

LK608

LukeRock Star 17
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Re: bought student premium, got charge but still spotify free

Casual Listener
Retirou o dinheiro, é um cartão pré pago que usa no modo crédito, e descontou o valor
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Re: bought student premium, got charge but still spotify free

Rock Star 21
Rock Star 21

Oi @Mari2602, tudo bom?

 

Pode dar mais detalhes do seu caso? Foi a primeira vez que pagou utilizando esse cartão? Quando foi o pagamento?

 

Chegou a receber o e-mail do Spotify com o recibo da compra?

BittencourtRock Star 21
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Re: bought student premium, got charge but still spotify free

Casual Listener

Já usei ele outras vezes, não para o Spotify, aí tentei colocar o Spotify para universitários e quando fui para a confirmação de universidade não apareceu nada, quando voltei e tentei novamente já tinha descontado os 8,50 do cartão 

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Re: bought student premium, got charge but still spotify free

Casual Listener

Isso aconteceu dia 5 desse mês, e não recebi email de confirmação 

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