i payed for the spotify student but didnt get it

[Oskarww]

Hey, i payed for spotiy student but nothing happend and they took the money from the card aswell so i need help now

Email: Oskar-wadstrom@telia.com

[vinjski]

Hello,

It's not cool you're not unable to get the discount. However, if Spotify is unable to verify your student I.D., you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’, meaning no money has actually been taken.

Once the bank receives the confirmation that your student I.D. failed to verify, the ‘pending’ charge will be refunded. This can take up to 48 hours, depending on your bank. You can reach out to them for more information.

Otherwise, try logging out and back in. Occasionally this is needed to force a sync of info between your device and our account system.

It’s also worth checking you’re logged into the right account.

For more help, check out Why isn't my Premium subscription working?

Hope this helps! Have a great day 🙂