paid for student premium but didn't get premium

[ragist]

I just paid for the premium student but then it asked me for my student documents I didn't have hem ready so I canceled the transaction but the payment was already taken from my bank acount. Here's the receipt for the transaction:

[phan_times]

Contact Spotify support. You can do so by clicking on this contact form.

[ragist · Accepted solution]

none of the steps helped me it's still a free account and I 'm sure I paid.

[phan_times · Accepted solution]

No say you need more help and you can chat with a Spotify employee

[ragist]

I wrote them and they say they'll refund. Thank you 🙂