premium not working

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premium not working

danieleharrison
Casual Listener

i used my student discount yesterday to sign up for premium and the money has gone out of my bank account but my account isnt working in premium it is saying the subscription is free? ive tried logging out and back in but still nothing works?

5 Replies
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Re: premium not working

Rock Star 24
Rock Star 24

Hey @danieleharrison,

 

Have you received a receipt from Spotify via Email?

MaximRock Star 24
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Re: premium not working

danieleharrison
Casual Listener
No but the money has gone out my account and yesterday t showed up premium
but now it's gone
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Re: premium not working

Rock Star 24
Rock Star 24

It's very likely just a pending charge if you haven't received a receipt from Spotify via Email: https://support.spotify.com/account_payment_help/managing_payments/pending-charges/

MaximRock Star 24
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Re: premium not working

danieleharrison
Casual Listener
Does this mean once the charge has gone through then premium should be
working?
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Re: premium not working

Rock Star 24
Rock Star 24

No, i'd recommend taking a look at the support article linked in my post above. 🙂

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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