premium student renewal UK

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premium student renewal UK

Siân
Casual Listener

Not Sure if anyone else is having this problem but I’m being charged £10 a month instead of £5 for student. I went to renew my student discount but it’s not recognising my college or having the option for it when you have the drop down bar:pouting_face: so annoying! Don’t wanna have to cancel it but definitely will if this can’t be resolved.

 

3 Replies

Re: premium student renewal UK

Rock Star 22
Rock Star 22

Hey @Siân, and welcome to the community.

Hope you're doing great!

 

Can you provide me this info:

  • When did you last register for Premium for Students
  • Did the transaction has gone through, or if it’s still showing as pending or processing

I look forward to your reply :) 

Billy-JRock Star 22
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Re: premium student renewal UK

Siân
Casual Listener

Hey! 

I last registered for it last year and I’ve gone on to do another year at college so was looking to renew it but I haven’t been able to select my college so I’ve been charged the full amount even tho I’m still a student just can’t register as one because of the college selection issue. So the transactions for the full amount are going through but obviously I only want to be paying the student amount but can’t. 

Thanks for any help you can provide!

Siân

 

Re: premium student renewal UK

Rock Star 22
Rock Star 22

Hey again @Siân.

 

Since you got charged the full amount, I'd recommend taking a look at Spotify's refund policy as it can tell you some more info and how to reach the right folks for this issue. The refund page is here.

 

Have a nice day :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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