premium student: stuck on verified page

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premium student: stuck on verified page

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Hi all!

So I currently have the Premium Family plan and wanted to switch back to premium student. However whenever I press the "get started" button it just says that I'm verified and gives me the date and then there's no way to advance past this. The only way to get out of the page is to go back or press the x and this just leads me back to the "get started" page. I waited about a week and then tried it again, but no change.

I've tried it on both safari and chrome, there's no difference.

Any ideas? Thanks!

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Re: premium student: stuck on verified page

Moderator
Moderator

Hey there @megahouls

 

Thanks for reaching out - we’re here to help!

 

We suggest you first ask the Premium Family manager to remove you from the plan. The plan’s manager (the person who started the plan) can invite or remove members by logging into their Family page

 

Once you've left Premium Family, try getting the student discount again in a private/incognito window. This step makes sure you avoid issues with your browser's cache.

 

If that doesn't do the trick, do you mind sending us a screenshot showing the error message you receive? Just attach the image to your next response to us. This way we can take a closer look at the issue. 

 

Hope this helps. Let us know how it goes. 

IvanModerator
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Highlighted
Solution!

Re: premium student: stuck on verified page

Moderator
Moderator

Hey there @megahouls

 

Thanks for reaching out - we’re here to help!

 

We suggest you first ask the Premium Family manager to remove you from the plan. The plan’s manager (the person who started the plan) can invite or remove members by logging into their Family page

 

Once you've left Premium Family, try getting the student discount again in a private/incognito window. This step makes sure you avoid issues with your browser's cache.

 

If that doesn't do the trick, do you mind sending us a screenshot showing the error message you receive? Just attach the image to your next response to us. This way we can take a closer look at the issue. 

 

Hope this helps. Let us know how it goes. 

IvanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
“Music is the strongest form of magic.” Marilyn Manson

View solution in original post

Re: premium student: stuck on verified page

Casual Listener
Got it! I am the family manager, so I didn't realize I had to remove other members and cancel the current plan (go back to a free account) before being able to advance to a new plan.
Once I canceled the family premium plan it allowed me to switch over to the premium student one.

Thanks so much for the help!
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