spotify student unknown error

[zielona]

Plan

Free/Premium

Country

germany

Device

huawei p90lite/ desktop pc

Operating System

android/ windows 10

My Question or Issue

i keep receiving "unknown error, pls try again later", when trying to sign up for spotify student. i reckon its bcs i am using a vpn and not uni wifi, as campus is closed bcs of covid. how do i proceed?

i tried changing devices and incognito mode

cheers

[Jeremy]

Hey there @zielona,

Thank you for your post here in the Community.

You should be able to sign up for Premium Student without using your university's internet connection.

Can you use an internet connection without using your VPN since Spotify don't officially supports VPN?

Keep us posted. We're always one reply away.

Cheers!

[mateushfm_]

i think i figured it out!
For me, it was a problem with my email. It must be the email provided to you by the university.
In my case, it was the @ufmg email instead of @gmail