still charged as full price when I have registered the student premium plan

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still charged as full price when I have registered the student premium plan

lontar
Visitor

I went to the student discount reg page again and it said I have already redeemed my plan.

But I still get charged full price. Any help?

email has been confirmed, ID photo has been sent and they say I should be charged in student premium price.

but nope, it's been a month and nothing change. that is my first time register.

 

I'm in Hong Kong.

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Re: still charged as full price when I have registered the student premium plan

Rock Star 16
Rock Star 16

Hi there @lontar,

thanks for reaching out to the community !

 

Please visit your account overview at Spotify.com to check your current subscription status.

 

If you're account is presented as any other subscription than Premium for students, you can use this help page to locate all accounts listed with your details to make sure you don't have a second account made by mistake.

 

Keep me posted.

OneByBooRock Star 16
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