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The Spotify Stars Program: Celebrating Values Week!

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student discount: stuck on payment page

student discount: stuck on payment page

Plan Student Discount

USA

 

Device

(iPhone XR, HP computer)

Operating System

(iOS 10,  Windows 10)

 

My Question or Issue

 I got verified for the student discount but I have not been able to get past the payment page. I have tried on my phone and my computer and both things do not work. Have tried on incognito and private on both devices. There are no issues with my payment either so i dont know what to do.   I have attached the user error that pops up.

error spot.JPG
Reply
1 Reply

Hey @janethcmalik

 

Thank you for reaching out to the Community. Could you try restarting your device? Can you also try using a different network? If it continues, try using Cellular Data or VPN.

 

Meanwhile, I have found some links that might help you. To see them please click here, here, and here.

 

Hope this helps and let me know how it goes. Thanks!

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