wasn't aware student discount was expiring

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wasn't aware student discount was expiring

Newbie

The email came to me 6 months ago and so far I've been charged the non discount price for 6 months. I had no idea you had to renew the discount every year and I ignored the email from spotify because the address started as no-reply and I ignore most emails from spotify. May I please get at least a partial refund or a month free?

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Re: wasn't aware student discount was expiring

Moderator
Moderator

Hey @blackexquisitor,

 

Thanks for reaching out about this here in the Community.

 

Regarding your refund request, it'd be good to take a look a this support site article as it features some useful info. 

 

For further help regarding how your specific case can be handled, feel free to get in touch with our folks in the Support team. You can do this by following the steps here featured in the section called Write to us

 

Hope you'll find this useful. Let us know if there's anything else we can help with!

MarioModerator
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