why was 2 payments taken out of my account?

[pepperjack1524]

hello. so I tried yesterday to do the student discount. I did it twice because I didn't know if it worked because it was telling me to try again in the college section. so now I have transactions in my account. I honestly don't want spotify. I also tried to contact spotify but the number I got was disconnected or was a **bleep** line?

[Daisy]

Hey @pepperjack1524.

Welcome to the Community!

If there's any charges on your statement showing as ‘pending’ or 'processing', this means your bank has put a temporary authorization on the funds, but no money has actually been taken. Once your student I.D is verified, the charge will go trough. If we're unable to verify, the money will reappear on your statement. This can take up to 48 hours, depending on your bank.

With that being said, Spotify doesn't offer telephone support currently. That was most likely a fake number.

Thanks! Have a nice day 🙂