Can’t subsribe to premium family

[hurby]

been trynna make  payments for premium family but it’s saying payment failed. I have tried every payment method available. what could be the issue? 

[Billy-J]

Hey @hurby, thanks for reaching out to the Community!

I’m sorry to hear this. You can always try processing payment using a different browser or private window— also I’d recommend checking your bank account to ensure the charge hasn’t posted there.
If that doesn’t work, it’s worth checking out this page for more information and the next steps to take. 

Hope this helps!