Unauthorized credit card payment

[ad103]

Hi

Firstly, I have had an unauthorized and fraudulent credit transaction made to Spotify.  I contacted the bank to have it reversed. They said I would have to use the Spotify chat and ask for help to have it refunded. So, how do I do this?

Secondly, I don't use Spotify and don't see why I have to create an account to even get a contact address, or communicate with someone at Spotify

Thirdly, even this message board was hard enough to find. Do I have to stay signed in and wait for a response or something?

[Sebasty]

Hey @ad103 

Here's a Support article outlining what to do when you get charged, but don't have Spotify Premium. There you'll find links for contacting Spotify support teams as well - they have the tools to help you out with this issue. 🙂

Have a lovely day!