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30 day free trial

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30 day free trial

Newbie

Hi. I was wondering, about free trial.

 

Free trial

 

--------------------

 

I can't use that free trial. Because of payment.


payment

 

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And I haven't started free trial yet.. But as you can see the payment won't letting me to start free trial. I've just used 48 hours of premium on the phone.
What should I do? I really want this 30 days trial.

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Re: 30 day free trial

Community Legend

Spotify charge you $0 to prove the card exists, however some banks decline that transaction. Have you tried linking the card to PayPal and using PayPal instead?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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13 Replies
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Re: 30 day free trial

Community Legend
Hi, and welcome to the community!

Unfortunately, the 30 day trial requires payment information to be added as far as I know. If you have details, I suggest you input them, but then you can cancel your 'subscription' so you won't ever be charged when the trial runs out.

Anthony 🙂
This post was by Taylor - I do not work for Spotify!
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Re: 30 day free trial

Community Legend

Hey! Welcome to the community 🙂 

 

The 30 day free trial is the first month of a rolling monthly subscription, so you do need to enter your billing details to claim that free 30 days (its the first month of the subscription charged at $0.00).

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Re: 30 day free trial

Newbie

I entered my payment info (which I know should work), but it just keeps saying that my payment failed. On a $0 charge! what should I do?

Highlighted
Solution!

Re: 30 day free trial

Community Legend

Spotify charge you $0 to prove the card exists, however some banks decline that transaction. Have you tried linking the card to PayPal and using PayPal instead?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

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Re: 30 day free trial

Regular

hey, I have a problem, too with the trial thing,

 

I put in payment information and everything but when I click ok it always says wrong password although I'm already logged in on my account.

 

Who can help, please!?

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Re: 30 day free trial

Community Legend
@nitschie2912 - Are you definitely using the correct password? It is possible to have two passwords you need to use Spotify, one to log in using your Facebook details and another which is the password for your real Spotify account (which has a Spotify username).

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Re: 30 day free trial

Regular

@Peter

 

Yes, I am sure that I'm using the right password, because I don't have spotify connected to my facebook account.

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Re: 30 day free trial

Community Legend
I would suggest requesting a password reset by entering your username (not your email address) on this page:
https://www.spotify.com/password-reset/

Then try again?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Re: 30 day free trial

Casual Listener

Hi,

i'm having the same problem as you can see

i've just one password

i've just made a new account few minutes ago because of the 1 month free trial

id' lik eto pay with my paypal account

 

 

 

 

spotify.jpg

 

 

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