Album Congost by Lucrecia Dalt doesn't play - just 3sec of white noise

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Album Congost by Lucrecia Dalt doesn't play - just 3sec of white noise

couzteau
Casual Listener

https://play.spotify.com/album/1I3rN9f9DVkjs3GKRxSQ60

 

All songs are 3 seconds of white noise. I think the files on the spotify servers are corrupt. Ideas= Help?

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Re: Album Congost by Lucrecia Dalt doesn't play - just 3sec of white noise

Peter__
Community Legend

Hey! Welcome to the community 🙂

You can report any content errors/issues such as these directly to the Spotify content team using the instructions outlined in this topic. Once you have submitted a query, the content team will investigate and then pass any needed details over to the record label to request a correction/change if needed (so it can take some time unfortunately!). 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Album Congost by Lucrecia Dalt doesn't play - just 3sec of white noise

Peter__
Community Legend

Hey! Welcome to the community 🙂

You can report any content errors/issues such as these directly to the Spotify content team using the instructions outlined in this topic. Once you have submitted a query, the content team will investigate and then pass any needed details over to the record label to request a correction/change if needed (so it can take some time unfortunately!). 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

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Re: Album Congost by Lucrecia Dalt doesn't play - just 3sec of white noise

couzteau
Casual Listener

Thanks Pete, makes sense.

 

On an unrelated note: Why does Spotify hide the contact form? It's a typical move by companies that don't want to deal with customers. Annoying. Showing an attitude that reflects how much they actually catre about customers. We are too cheap to them to  pay staff to read our messages.

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Re: Album Congost by Lucrecia Dalt doesn't play - just 3sec of white noise

Peter__
Community Legend
I don't work for Spotify so I can only speculate, but I would imagine they don't want to be dealing with issues which could easily be dealt with here on the community rather than by direct support.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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