First of all I'm really sorry that you're forced to listen horrible rap from Spotify ad when your loveli favorite music is playing. It's bad design of ad when there is no mute button etc. One is paid subscription, but if you want to use Free service, maybe clean-reinstall of the client change ads you see?
Feel free to try and let me know if this rap is still joking you after that. I escalate this then to staff.
Well, at first i didn't realize it was an ad, and I thought I scewed up my gf's computer. But then after restarting Spotify, I realized it was an ad banner. So, scrolling over it, I found I could mute it. But I want to know how to make it stop completly. I don't want to be streaming anything more than I have to. If that means getting a paid subscription, well then good bye forever. But if you think dusting Spotify from the computer and then reinstalling it would work, I'll give it a try.
There are several active threads about this. Apparently it's a design flaw, and Spotify folks know about it. Hopefully it will get fixed, but it isn't clear how long it will take. Re-installing the app won't help.
Hi everyone - Thanks for reporting this and giving us your feedback. We always want to hear from you.
You should definitely be able to mute stream if you'd like. Try hovering over the banner and clicking on the sound icon.
If any of you are unable to mute the stream or if you are hearing it over other songs after muting please let us know. If you coud post your operating system and Spotify app version it'd be a big help. Thanks again!