I applied for the student discount more than a month ago, after painful machinations (my college was not on the drop-down list, so I had to submit all kinds of documentations as proof of being a student) i went through, or so i thought, last week i was charged the usual $10, i contacted support (another painful process since all they want to do is refer you to "the community" for answers) i got 2 e-mails from 2 different individuals, last one said the discount had been applied to my account....not true!!!! I keep replying to that one individual and i get no response at all!!! so infuriating!!!! I am so sick and tired of big companies treating their CUSTOMERS like crap, WE ARE THE ONES THAT MADE YOU BIG!!!!!!SHOW US SOME RESPECT!!!!!!