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Hi Spotify community. I stumbled upon a roadblock with my payment. I've been paying via mobile for the service but all of a sudden I can't anymore. I get the this page when choosing mobile option (attached)
Hey @hkeith133,
Thanks for reaching out to us about this 🙂
If you haven't had any problems with this in the past, do you mind trying to open the payments page in an incognito window or a different browser?
If that doesn't work, could you send us a screenshot of the previous menu, ie the page showing the payment options that are available to you prior to entering your details?
Thanks! We'll be looking out for your reply 😉
Oops, reattached.
Hey @hkeith133,
Thanks for getting back to us with those screenshots 🙂
Just to confirm, are you currently subscribed to Premium on your account? If so, have you prepayed, or are you on a monthly subscription?
If you're on a monthly Premium subscription already but you're seeing the option to subscribe, it could be that you're not logged in to the right account. Do you mind double-checking to make sure that's not the case?
Keep us posted 🙂
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