Can't view/download songs

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1 person liked this

Can't view/download songs

z7kaizo
Casual Listener

Hi,

for some reason I can't download all the songs from the album 'DiCaprio 2' by JID, that dropped on 26th November. (on my phone)

At first I was only able to view and download 3 songs of the album that were pre-released, and I couldn't even find the album as an official album (only as playlists)

Then the album appeared but only the same 3 songs were available. 

Now, a day later, I have the whole album downloaded, but only the same 3 songs were able to be played. Hours later another song was downloaded. I can see the other songs, but they're grey and I can't play them.

I installed the app again and nothing changed.

Why is that and how can I fix it?

Thanks in advance.

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3 Replies

Re: Can't view/download songs

Rock Star 17
Rock Star 17

Hey @z7kaizo, and welcome to the community.

Hope you're doing great! 

 

Could you try using a different device to see if that helps? If you're still having issues, could you try using a different internet connection (preferrably WiFi)?

 

Let me know how this goes! :) 

Billy-JRock Star 17
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Re: Can't view/download songs

z7kaizo
Casual Listener

Hey^^,

I'm doing great, thanks.

To be honest, it seemed like it was only a matter of time, because the complete album was magically downloaded with every song playable within 24 hours of me practically doing nothing. The problem is solved and I don't really know how.

 

But thanks anyways^^

1 person liked this

Re: Can't view/download songs

Rock Star 17
Rock Star 17

Hey again @z7kaizo.

I'm so glad to hear things are working again. If you need help with anything else, you can always start up a new thread and the community will be happy to help.

Have a nice day :)

Billy-JRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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