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Canvas

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Canvas

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Necesito ayuda, soy artista en Spotify y he tratado de subir un canvas, pero al hacerlo baja considerablemente la calidad del archivo(video), quiero saber si esto es parte normal de proceso y se arreglará después, o sí es algo más.

Al hacer el Canvas cumplí con todos los requisitos, espero me puedan ayudar.

Desde ya muchas gracias 

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Re: Canvas

Moderator
Moderator

Hey @Jeimi2020

 

Thanks for searching for the answer you need here! Hope you don't mind us replying in English as it's the Community's official language.

If the video quality decreases after uploading canvas we'd suggest contacting our team at Spotify for Artists. The folks will be able to take a closer look and assist you further.        

 

You can get in touch with them here.    

 

Hope this helps. Let us know if you have any questions. 

IvanModerator
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