Announcements

Discover weekly facebook profile picture issue

Solved!
Reply
Highlighted

Re: Discover weekly facebook profile picture issue

Casual Listener

For me its a picture of my ex wich i broke up with in march of 2017🙃

So i think the patience doesnt work

Highlighted

Re: Discover weekly facebook profile picture issue

Regular

I'm having this problem. I have reported it 3 times and have been told by separate help-chat-people to just wait. The photo I want removed is over a year old now. I respect that you may have got yourself in a design/development pickle, but you must understand the emotional response (unwanted) photos have, and the negative effect this has on the experience of a key feature of your software.

 

I deleted my Facebook account a long time ago, so I can't update it there, or re-sync accounts or anything.

 

I wish someone would sort this.

Highlighted

Re: Discover weekly facebook profile picture issue

Regular
I found if you install Spotify on a different computer (if you have one) updating your pic on the new install. It worked for me and my picture finally updated.

Highlighted

Re: Discover weekly facebook profile picture issue

Music Fan

Any updates on this feature? Still hasn't been updated for 2 years despite having installed spotify on a new computer, disconnected the facebook link and updated my profile picture. 

Highlighted

Re: Discover weekly facebook profile picture issue

Regular

I am still waiting too! My problem is: the picture shows my ex-girlfriend and my current girlfriend does not enjoy it very much. So I am interested in a quick solution! 

Highlighted

Re: Discover weekly facebook profile picture issue

Casual Listener
Same for me hahahah
Highlighted

Re: Discover weekly facebook profile picture issue

Regular

I'm having the same issue. I have been trying since last year sometime to have the profile picture of my ex removed but no luck. I have contact support multiple times and followed all the steps and still the same picture. I even created a new facebook account and attached it to my spotify account for over 3 months and it still won't update?? I'm really how difficult is this to fix? Or give us an option to change/update the picture. 

Highlighted

Re: Discover weekly facebook profile picture issue

Regular

I'm curious. Is this forum also read by the officials or do the users only write to each other here?

Highlighted

Re: Discover weekly facebook profile picture issue

Regular

Seems to be an hilarious dead end for customers to vent and hope for the best.

Highlighted

Re: Discover weekly facebook profile picture issue

Music Fan

So after a chat with 2 different persons at Spotify, I may have a solution. 

 

It appears that you need to follow the discover weekly list in order for the profile picture to refresh, at the same time the playlist refresh each week. 

If you do not want it to be your Facebook picture and only the default one, you need to stop the synchronization with your Facebook account. Once it refreshes, the picture should become the default one. 

I will try that and see if it works. More news next week, ahah. 

 

I do not think that is a great solution and clearly, they did not think this through at Spotify. 

 

 

SUGGESTED POSTS