HELP! Created secondary acct now cannot access old acct

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HELP! Created secondary acct now cannot access old acct

JLynn_atx_79
Newbie
I created a secondary account to use at work and not be linked up with my Facebook. My original account was created by my Facebook sign in. Now that the new account is created and I signed up for the free trial, I no longer can access my old account. Therefore my playlists and people I'm following are not accessible too. Does anyone have a work around or at least know how I can retrieve my old playlists? Do I have to wait until my free trial on the new account is over? I already canceled my new subscription, but still cannot access my old account. Will my old account appear after the free trial is over? I appreciate any help!
Thanks!
1 Reply

Re: HELP! Created secondary acct now cannot access old acct

Joe
Community Legend

Oops. You need to use the online contact form and someone at Spotify can help get this sorted. If you get an automated reply directing you back to the community or to the help pages, make sure to reply to it directly (even though it says not to) to speed things along.

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