I can see that @Billy-J has responded to your other post regarding your recent contacts to Spotify, as mentioned please do be aware there is currently a delay in responses and an agent will be in touch if they can help!
I’ve passed your feedback on to the correct team for consideration in the future, just to heads up Spotify staff or Super Users on the Community are unable to access account information and any requests must go through the Contact Us Process on Social Media or Contact Form.
All the best,
EthanS1Rock Star 16
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