So I thought I would make this informal, light-hearted post about how to help other and get help on the community :)
A Community is About Mutual Relations
This means that people help you, so that you help them. You share your newly gained knowledge, so others can benefit. You get help, and then you help others by replying to their topics.
It Always Pays to be Polite
People will want to help you more if you are polite, with no swearing or hate speech. We all get annoyed from time to time, and some get annoyed more than others. We understand that the product you're paying for isn't working, but screaming, shouting and swearing about it won't help. Be polite, and help will come.
Always Pack as Much Information in as Possible
Often I am trying to help others, and there is just not enough info posted for me to help them well. This slows down the support they can get, which makes them further annoyed. To solve this issue post as much info as you possibly can:
Don't Post Personal Info
Almost every day I have to report a post for containing an email address, telephone number and sometimes even the users home address. Apart from being against the community guidelines, this is rather stupid. These forums are public, and any person, bot, stalker or alien entity can see it. So just don't post them - it would save everyone's time ;)
Payment Issue? Don't come to us ;)
Payment issues cannot be dealt with on the community, unfortunately, as we don't have access to your Spotify account or details. You should use the Support Form to contact the customer services team, and they will get back to you (eventually).
Post in the correct section!
I am forever moving posts over to the correct sections. Please - post in the correct section to begin with. If you need help, post in the help forums, and post in the relevant help forum. You will get a quicker response if you post in the right section ;)
Post in the Correct Thread
Most common issues already have a thread, but people don't seem to be able to see them. If you have deleted a playlist post in the deleted playlist thread!
Make Sure you Accept a Solution!
I don't really like having to accept a solution for others, as I don't know for sure whether or not it was actually the solution, but the OP of the thread doesn't do it - so who is?
Kudos is like a pat on the back. Everyone gets a nice feeling when they gain a kudo. Please kudo regularly - they cost nothing and mean everything ;)
I think that's it...
If I have forgotten anything don't be afraid to send me a private message about it!