How to post a bug report

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Re: How to post a bug report

SynysterReveren
Casual Listener

My Spotify doesn't play all the music.

 

For example I was just listening to the latest album from Born Of Osiris and a few minutes later I selesct the top song to restart the album and it's just silence, the previous albums work but the new one doesn't. The same has happened with 5 or 6 other albums I usually listen to... Can someone help me pls?

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Re: How to post a bug report

Peter__
Community Legend
If logging out and back in again doesn't fix it, sounds like your client's cache has got damaged somehow. Try a re-install:
http://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: How to post a bug report

GeodeathiC
Newbie

Yeah well this is simple and not a technical problem with spotify itself, but it is annoying me, and I'm not even close to a perfectionist.

At the top of the homepage it says upgrade, I have spotify premium. Unless there is some level I've never heard about above that, the fact that I can see the button is driving me nuts. Clicking on it takes me to "https://www.spotify.com/us/account/subscription/" which shows premium.

Why not only show that link to people with a lower subscription, and for premium members show "Account Management" or even something like "You're Golden!" 

Cheesy, but not as annoying as being advertised for something that you know I have. 

 

Thanks for reading to my semi-rant. 

 

-GeodeathiC

 

Also just noticed clicking on my profile, is my email really public when it's listed in the public section? Not cool at all.

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Re: How to post a bug report

Peter__
Community Legend
@GeodeathiC - No don't worry your email address is not shown publicly.

As for the upgrade button, it is something that I have asked the Spotify guys before but the general answer was it is there so the banner is the same for everyone (which is really a non-answer but anyways!).

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Re: How to post a bug report

D-elias
Casual Listener
Using voice over on iPhone with the newest Spotify application. I am unable to delete tracks in a playlist. In the playlist after tapping the edit button, using voice over to navigate to the delete button and tapping it causes the voiceover cursor to jump around and I am unable to delete the song.
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Re: How to post a bug report

ChrissyKat
Newbie

Trying to figure out if anyone else is having trouble with literally every track skipping. I am not going to keep paying for a premium account if all I am going to get is skipping and long pauses while trying to listen to music. It's incredibly annoying. 

 

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Re: How to post a bug report

no1funkydude
Regular
I’ve totally noticed the odd track skipping recently. It’s definitely started happening more over the last month
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Re: How to post a bug report

marcolopespt
Regular
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Re: How to post a bug report

amyomara2308
Casual Listener

I have a samsung galaxy A5 and i use spotify premeum. I have a major bug that isnt on the website and i need it fixed now.

Everytime i play a song it plays the first 20 seconds of it... the it randomly starts playing a different song that is from a different country and says my account is connected to web player(chrome) in the avaliable devices and im playing the song from there but im not...it wont let me listen to any of the songs i want to...and on my recently played section and my heavy rotation section it has a bunch of weird playlists in different languages on it and ive never played any of them before....i cant believe im paying money for**bleep**.....please fix this.

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Re: How to post a bug report

lukewarmed
Newbie

Hey Peter,
When I try to access the Desktop page, it says my access has been denied. Has something changed on the process for submitting Desktop bugs?

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