Keep getting "incorrect username or Password" message

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Keep getting "incorrect username or Password" message

Casual Listener
Every time I try to log into my account I get a message "incorrect username or password". I then go through the password reset procedure and can go to my account. after logging out I get the same "incorrect username or password" message when I try to log in again. This happens everytime I log out and try to log in. I'm running out of passwords!!! can you please help to solve my problem.
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Re: Keep getting "incorrect username or Password" message

Rock Star 10
Rock Star 10

Hi,

 

This sounds like a weird issue.

 

May seem obious, however, make sure you are using the correct username / password, also have you tried using your email instead of username?

 

Also, I sometimes have an issue, if you have an extra space at the end of your username, it will say incorrect, just double check there is no extra space.

 

Let me know if this helps!

 

-Thomas

TomRock Star 10
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

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Re: Keep getting "incorrect username or Password" message

Rock Star 10
Rock Star 10

Hello,

 

I am glad to hear that your issue was resolved.

 

If you replies helped, I would appreciate it if you like my replies 🙂

TomRock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

7 Replies
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Re: Keep getting "incorrect username or Password" message

Newbie
I had this happen on an old account. I never figured it out and made a new one.
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Re: Keep getting "incorrect username or Password" message

Casual Listener

Was able to access my account after changing password and selecting go to account, where I linked it to Facebook. So far I am able to log in from Facebook. Will try normal login soon

Highlighted
Solution!

Re: Keep getting "incorrect username or Password" message

Rock Star 10
Rock Star 10

Hi,

 

This sounds like a weird issue.

 

May seem obious, however, make sure you are using the correct username / password, also have you tried using your email instead of username?

 

Also, I sometimes have an issue, if you have an extra space at the end of your username, it will say incorrect, just double check there is no extra space.

 

Let me know if this helps!

 

-Thomas

TomRock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: Keep getting "incorrect username or Password" message

Casual Listener
Hi Thomas
thanks for your comments. The problem is fixed. I was inputing the wrong
password after changing it.

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Re: Keep getting "incorrect username or Password" message

Casual Listener
Hi Thomas
thanks for your comments. The problem is fixed. I was inputing the wrong
password after changing it.

Highlighted
Solution!

Re: Keep getting "incorrect username or Password" message

Rock Star 10
Rock Star 10

Hello,

 

I am glad to hear that your issue was resolved.

 

If you replies helped, I would appreciate it if you like my replies 🙂

TomRock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: Keep getting "incorrect username or Password" message

Visitor

Recently I went on a trip to a different country so i had to log out and log in again and whatnot. Kept getting the same thing, even after multiple resets.

I finally realized that you have to type my username EXACTLY the way it's in the settings that you can access from the website. Seems that I had the first letter in uppercase...

 

How silly..

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