Password problems

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Password problems

pianojohn
Newbie

Hi,

I'm new to this forum and hope someone can help.

Previously I had a regular subscription and the creit card expired. When I tried to renew it I kept being told password/user name incorrect.

I thought, simple just  delete the programme and start again with new password/user name .

I have just subscribed to the 30 days premium trial.  Problem is that my  new passord is not accepted saying it's incorrect.

 

 

1 Reply

Re: Password problems

Peter__
Community Legend
How was your new account created? If it's a Spotify account (not created via Facebook), are you definitely logging in using your Spotify username not your email address?

Also, when you subscribed you should have got an email receipt with your username in it. What username is shown there?

Peter
Spotify Community Mentor and Troubleshooter

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