Password reset

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Password reset

richard-dowling
Casual Listener

Howdy,

 

Trying to reset my password because I've forgotten my old one. When I try to reset however I'm asked for my old password which kinda defeats the purpose of it all because I still don't remember it!

 

Any suggestions?

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Solution!

Re: Password reset

Peter__
Community Legend

Hey :)

 

1. Got to https://www.spotify.com/password-reset

2. If you get redirected to "Edit your Profile", click on your name at the top of the page and select log out.

3. Go back to https://www.spotify.com/password-reset and you would be able to reset your password. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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6 Replies
Solution!

Re: Password reset

Peter__
Community Legend

Hey :)

 

1. Got to https://www.spotify.com/password-reset

2. If you get redirected to "Edit your Profile", click on your name at the top of the page and select log out.

3. Go back to https://www.spotify.com/password-reset and you would be able to reset your password. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

Re: Password reset

richard-dowling
Casual Listener

Hi Peter,

 

Done! Thanks....

 

Richard

Re: Password reset

tomlaheyh
Newbie

Please Please someone tell me why they have it setup like this.!  It took me a long time to get to this tip.

 

Why cant they just have a place on the account page like eveyone else.  Most often the password is saved on our computer but we don't know what it is.  Asking for you password to reset your password should never ever show up.

Re: Password reset

Peter__
Community Legend

I'm guessing they assume if you are logged in you must know your password, guessing that is a bit of an incorrect assumption!

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Password reset

ehmlnkbk
Newbie

Similar basics that are just done wrong:

1. click on 'forgot password' or whatever it says in German.  Check my email for pasword reset link (arrived in seconds), click on link: sorry this link has already been used.

Luckily my pc remembered my userid, and it seems that was what was wrong and not the password.

 

2. BTW why, after using spotify for weeks on the iPad, do I now suddenly have to login again?

 

3. I was in Luxembourg when I first registered, can't seem to convince spotify that I'm not German, or from Luxembourg.

 

4. Is shuffle a premium option on the iPad? Or just nonexistant?

 

5. Anybody know of a similar service, with better iPad app? Before I start paying for this (I really would like to have offline playlists) I need it to be at a level that does not give me ulcers every time I use it ...

 

 

 

Highlighted

Re: Password reset

Peter__
Community Legend

1. That is weird and doesn't normally happen. What browser are you using? 

 

2. You should never need to log in again, unless you log in using Facebook and Spotify lost it's connection to Facebook (sometimes happens if you log out of the Facebook app) or if you pressed the sign out button on the website. A while after changing your password, once the client rechecks your login details it will log you out automatically too. 

 

3. On free accounts country is set by your current IP address. You should be able to update it here: 

https://www.spotify.com/account/profile/

 

Check your country code here if having issues:

http://www.maxmind.com/en/locate_my_ip

 

4. The option is a little hidden, but it is available to everyone. Tap on the two arrows in the bottom left of the screen when something is playing to open the now playing screen. The shuffle option is on that screen. 

 

5. Can't help you with that one! 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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