Payment Card Changed

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Payment Card Changed

bpr13
Regular

I had fraudulent activity on my bank card which was subsequently cancelled. When I changed my payment card and renewed my subscription for Premium I found it no longer works on my devices. I seem to just have spotifuggle free..Is this anything to do with the 30-day free trial and will I have to wait for my devices to work on a Premium basis again, or is there something I need to do to change this?!

 

Somebody Please Help! 

8 Replies
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Re: Payment Card Changed

Peter__
Community Legend
It should work straight away, you don't qualify for a free trial if you have already had a subscription either.

Is your account showing as premium here?:
https://www.spotify.com/account/overview/

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Payment Card Changed

bpr13
Regular

Thanks for replying so quick!

 

I see this:

 

Subscription status

Your Spotify Premium subscription will be automatically renewed the 2014-03-30 and charged £9.99 every 1 month, unless you cancel your subscription before that time

 

???

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Re: Payment Card Changed

Peter__
Community Legend
What username is shown on that page?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Re: Payment Card Changed

bpr13
Regular

Why?

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Re: Payment Card Changed

Peter__
Community Legend
Sometimes if it is a number it can be a duplicate account which is why you can't log into it in the Spotify apps.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Re: Payment Card Changed

bpr13
Regular

Where would that show up?

 

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Re: Payment Card Changed

bpr13
Regular

My username is showing as a number actually I've just checked!

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Re: Payment Card Changed

Peter__
Community Legend

Sorry for the delay!

 

I've just double checked with a member of the Spotify team and that account is a duplicate of another one tied your your email address. If you could get in touch with the customer services team a quick email directly using the online contact form they will be able to lend a hand.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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