Premium subscribers beware! Spotify make it very difficult for you to cancel!

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Premium subscribers beware! Spotify make it very difficult for you to cancel!

Aggrieved
Regular

I write this as someone who has had the unfortunate experience of trying to cancel my subscription after getting Spotify premium.

 

Spotify themselves make it very, very difficult for you to cancel. It is an absolute nightmare. Some words of advice would be to not leave it to the last day or so before it runs out to try and cancel your subscription. You need to leave plenty of time to get it sorted before they take another £9.99 from your bank account.

 

I really wish I had read this forum BEFORE I had subscribed and seen the vast numbers of dissatisfied users unable to cancel....I would never have done it in the first place!

 

Don't be fooled into thinking you are inputting an incorrect password at the final hurdle when you are cancelling - you are not - they deliberately do this to make things awkward. You have to then fill in a contact form (which incidentally says could take 3 days to respond to - hence my earlier mention that you shouldn't leave it too late to start to cancel.)

 

Because it's not a direct debit, it can't be cancelled easily by your bank either. After speaking to my bank, the only way they could do it for me was to cancel my account and open a new one!

 

In the end, what worked for me was having to download a new internet browser and go through that. Luckily for me that worked, but I see from on here that that doesn't work for everyone.

 

I loved Spotify and was a big fan, and my cancellation was only going to be a temporary thing untill I had a bit more money. But now that's it. I'm done with Spotify for good. It's absolutely disgusting and to my mind is almost corporate theft what they are doing in making it virtually impossible to cancel.

 

Disgusting.

 

 

 

 

68 Replies
4 people liked this

Re: Premium subscribers beware! Spotify make it very difficult for you to cancel!

user-removed
Not applicable

I canceled my subscription easily month ago. Deleted my credit card details from Spotify too. I still love service. I just want to purchase Spotify with Gift cards available here. When time to purchase (Premium Subscription at the end), I purchase gift card for three months, and this works for me fine.

2 people liked this

Re: Premium subscribers beware! Spotify make it very difficult for you to cancel!

Stupify
Community Legend

@hpguru wrote:
I canceled my subscription easily month ago. Deleted my credit card details from Spotify. I still love service.


This is because you have an old login without Facebook. Users that are required to log in with Facebook are having trouble canceling.

 

Spotify has required a Facebook account for almost 6 months now and nothing has been done about these cancellation problems faced by Facebook-required users.

2 people liked this

Re: Premium subscribers beware! Spotify make it very difficult for you to cancel!

user-removed
Not applicable
Yes. Trouble is forced to be on Facebook integration. This is very poor move. And as you say no one care in Spotify about this. But i'm happy that i registered to Spotify before Facebook crap...
2 people liked this

Re: Premium subscribers beware! Spotify make it very difficult for you to cancel!

Aggrieved
Regular

You are very lucky not to have the Facebook integration.

 

Oh and I see this thread that I made in 'Accounts, Subscriptions, and Music Purchases' has been conveniently been moved out of the way. It was supposed to help people, but whatever. Help seems to be the last thing on Spotify's mind. Grabbing your money and not letting go of it seems to be top priority.

 

Oh well, I've got it off my chest what I wanted to say anyway.

 

Such a shame becaused I love Spotify other than this.

 

1 person liked this

Re: Premium subscribers beware! Spotify make it very difficult for you to cancel!

_CaLiiph_
Visitor

If I understand right. When you're logged in with facebook you can't chance to log in only with spotify?? ..... I have a big problem and I don't know how to change this. The fact is I want to deactivate facebook, but I want to use Spotify, actually because I also pay for that. So what can I do ?.. Should I cancel from Spotify to for the time I'm deactivated by facebook ?? ..... That's S***. It's disgusting, that there couldn't be an other solutions. Please help... :S

1 person liked this

Re: Premium subscribers beware! Spotify make it very difficult for you to cancel!

Peter__
Community Legend

@_CaLiiph_ wrote:

If I understand right. When you're logged in with facebook you can't chance to log in only with spotify?? ..... I have a big problem and I don't know how to change this. The fact is I want to deactivate facebook, but I want to use Spotify, actually because I also pay for that. So what can I do ?.. Should I cancel from Spotify to for the time I'm deactivated by facebook ?? ..... That's S***. It's disgusting, that there couldn't be an other solutions. Please help... :S


Hey! Welcome to the community :) 

 

Yes you are correct, if you created an account using Facebook then there is no way to seperate your Spotify details from your Facebook account. 

 

If you want to continue using the Spotify service, I would suggest that you cancel your subscription on your premium account before you deactivate your Facebook, as once deactivated you won't be able to sign into your account to cancel the subscription. You can always make a new account using your email address (instead of Facebook) from the signup page.

 

I am currently not aware of any other way around this. If you have playlists, you can copy them onto your desktop on your computer and then drag them into your new account to move them over too. 

 

If you have any issues, the customer services team will be happy to help. You can talk to them using the online contact form.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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3 people liked this

Re: Premium subscribers beware! Spotify make it very difficult for you to cancel!

AgentFruit
Casual Listener

I had a similar experience of Spotify taking another £9.99 from me before I could cancel and then failed to provide the service!  However I'd been savvy enough to pay using Paypal having had great experiences with it on eBay.  Sure enough when I filed a dispute, Paypal challenged Spotify on my behalf and my £9.99 was refunded without  question a few days later.  Spotify froze my free account in revenge.  Spotify really isn't a great advert for itself to new users.  I'm using it more and more but don't trust them to pay for Premium again.  Advice:  pay with Paypal.

2 people liked this

Re: Premium subscribers beware! Spotify make it very difficult for you to cancel!

Peter__
Community Legend

@AgentFruit wrote:

I had a similar experience of Spotify taking another £9.99 from me before I could cancel and then failed to provide the service!  However I'd been savvy enough to pay using Paypal having had great experiences with it on eBay.  Sure enough when I filed a dispute, Paypal challenged Spotify on my behalf and my £9.99 was refunded without  question a few days later.  Spotify froze my free account in revenge.  Spotify really isn't a great advert for itself to new users.  I'm using it more and more but don't trust them to pay for Premium again.  Advice:  pay with Paypal.


Spotify take chargebacks very seriously, which is why I am guessing your account was disabled. 

 

There is no reason if your payment was successfull your account would not have been placed on premium, after all it is automated and Spotify are not in the market of ripping people off but it is a common occurance people upgrade on the wrong account since annoyingly it is amazingly easy to accidentally have two, one with a spotify username and another using your Facebook details. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

2 people liked this

Re: Premium subscribers beware! Spotify make it very difficult for you to cancel!

Spotify
Spotify

AgentFruit - The system is automated, if you don't cancel your subscription in time, you will be charged. We don't try and catch you out.

 

Should a chargeback be filed, your account will be disabled. As Peter said, we take these things very seriously. It's not revenge, it's an anti-fraud thing.

 

If you'd like to access your account again, please contact our payments team. They'll get it all sorted for you.

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